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Privacy Policy

Last updated: 4 November 2026

1. Who we are

Talking Butler provides a WhatsApp AI assistant and dashboard for businesses. This policy explains what information we collect, why, and how we protect it. You can contact us at info@talkingbutler.com.

2. When you visit this website

  • This website has no public sign-up, no advertising and no tracking or analytics cookies.
  • The only thing the website stores is your language choice (English or Urdu), and it is saved in your own browser.
  • Our server keeps standard technical logs, such as IP address, browser type and time of visit, to keep the website secure. These logs are kept for a short time and then deleted.
  • The website loads fonts from Google Fonts, which receives your IP address when the fonts load.

3. When you use our contact form or email us

If you fill in our contact form or email us, we collect your name, email address, WhatsApp number (if you give it), business type, city, country and message. We use this only to reply to you, send you a quote and set up your account. Contact form messages are stored securely in Google Sheets in our private Google account. We keep them for up to 2 years, or less if you ask us to delete them.

4. Information we process for businesses that use the Service

  • Account details: names, email addresses and business information.
  • WhatsApp conversations between the business and its customers, including text, voice notes, images and documents.
  • Customer contact details, such as names and phone numbers.
  • Orders, bookings, reminders and receipts.

5. How we use this information

We use it only to run the Service: to reply to customers, take orders and bookings, send reminders, show records in the dashboard, give support, keep the Service secure and send invoices. We do not sell personal information, and we do not use it for advertising.

6. AI processing

When the AI assistant is switched on, the text of incoming messages is sent to an AI provider so it can write a reply. If a business uses its own API key, messages go to the provider that business chose. AI providers handle this data under their own terms.

7. Who we share information with

We share information only with services needed to run Talking Butler:

  • WhatsApp and Meta, which carry the messages;
  • the AI provider that writes replies;
  • our hosting provider, which stores the data on secure servers;
  • Google, which stores contact form messages in Google Sheets.

We may also share information if the law requires it.

8. Customers of our business clients

If you messaged a business that uses Talking Butler, that business decides how your information is used, and we process it on their behalf. For questions about your data, please contact that business first. You can also contact us.

9. How long we keep information

Conversations stay in the business's workspace while its account is active. The account holder can delete conversations at any time. When an account is closed, we delete its data within 30 days, unless the law requires us to keep it longer.

10. How we protect information

All connections use HTTPS encryption. Only authorised people can access accounts, and every account is created by our team. We keep our servers and software up to date. No system is completely secure, but we work to protect your information and will act quickly if a problem happens.

11. Your choices and rights

You can ask us for a copy of your information, ask us to correct it, or ask us to delete it. Email info@talkingbutler.com and we will reply.

12. Children

The Service is made for businesses and is not meant for children under 18.

13. Changes to this policy

We may update this policy. We will post the new version on this page with a new date.