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Terms and Conditions

Last updated: 4 November 2026

1. About these terms

Talking Butler ("we", "us") provides a WhatsApp AI assistant and an online dashboard (together, "the Service") to businesses ("you"). By using this website or the Service, you agree to these terms. If you do not agree, please do not use the Service.

2. Accounts

There is no public sign-up. We create accounts only on request. When you have an account, you agree to:

  • give us correct and up-to-date business information;
  • keep your sign-in details private and not share them outside your team;
  • tell us at once if you think someone else has access to your account.

You are responsible for all activity under your account.

3. Your WhatsApp number

You can connect your number by scanning a QR code or through Meta's official WhatsApp Business Platform. You must own the number or be allowed to use it, and you must follow WhatsApp's own terms and business policies.

Connecting by QR code is not an official Meta product. WhatsApp may limit or block numbers at its own discretion. We are not responsible for any action WhatsApp or Meta takes on your number. For business use we recommend the official WhatsApp Business Platform.

4. AI replies

The assistant writes replies automatically using artificial intelligence. AI can make mistakes. You are responsible for the information you give us, such as your menu, prices, services and timings, and for checking replies that matter to your business.

The assistant handles customer service and admin tasks only. It must not be used to give medical, legal or financial advice, or to handle emergencies.

5. Acceptable use

You must not use the Service to:

  • send spam or bulk messages to people who have not contacted you or agreed to hear from you;
  • share illegal, harmful, misleading or offensive content;
  • pretend to be another person or business, or commit fraud;
  • try to hack, overload, copy or reverse-engineer the Service;
  • resell the Service without our written permission.

6. Fees and payment

Fees are agreed with you in writing before your account starts. Unless we agree otherwise, fees are paid monthly in advance. If a payment is late, we may pause your account until it is paid. If you use your own AI API key, you pay that provider's charges directly.

7. Your content and data

You own your business information and your customer conversations. You allow us to use them only to run and support the Service. You confirm that you have the right to message your customers and to share their information with us for this purpose. Our Privacy Policy explains how we handle data.

8. Availability and changes

We work to keep the Service reliable, but we cannot promise it will always be available or free of errors. It depends on WhatsApp, internet connections and AI providers that we do not control. We may improve, change or remove features over time.

9. Suspension and closing an account

You can stop using the Service at any time by emailing us. We may pause or close an account that breaks these terms or is not paid. After an account is closed, we delete its data within a reasonable time, unless the law requires us to keep it.

10. Limitation of liability

As far as the law allows, we are not liable for indirect losses, such as lost profit, lost orders or lost bookings. Our total liability to you is limited to the fees you paid us in the three months before the claim.

11. Other services

WhatsApp, Meta, AI providers and our hosting provider have their own terms, which also apply when you use the Service.

12. Governing law

These terms are governed by the laws of the country where Talking Butler is registered, and the courts of that country have jurisdiction over any dispute.

13. Changes to these terms

We may update these terms. We will post the new version on this page with a new date. If you keep using the Service after a change, you accept the updated terms.

14. Contact

Questions about these terms: info@talkingbutler.com